Comments on: Verizon Wireless won’t take my money for a Motorola Q

By: Kathy

Kathy — Wed, 29 Jul 2009 21:52:50 +0000

In just a few weeks my Verizon contract ends and I am counting the days. Almost two years ago I bought service for three phones—plus Fios! I was concerned about the coverage in my area—I had heard it was low. But the flashy, quick-talking Verizon schister told me that my area was due to be upgraded in eight weeks. He even made a bogus call to the “tech center” to confirm. Today, almost two years later, I still have to run outside and up a steep hill to hear anything on my cell phone. I have called Verizon continually. They could give a crap about satisfying a good customer—and one whom they lied to. No offer to terminate the contract—no offer to reimburse my monthly fee. No nothing. PLEASE reconsider if you plan to sign up with Verizon. They care nothing about their customers.

By: BRIAN S

BRIAN S — Tue, 07 Apr 2009 13:15:52 +0000

VERIZON SUCKS,
I HAVE BEEN A CUSTOMER OF VERIZON FOR 5 YEARS. I SPEND ANYWHERE FROM $500-$1200 A MONTH ON FULL RETAIL FOR THE NEWEST PHONES. I RECENTLY RECIEVED A LETTER FROM THIER EXECUTIVE RELATIONS COORDINATOR STATING THAT I WAS NO LONGER ABLE TO PURCHASE ANY PHONES UNLESS IT WAS WITH MY TWO YESR UP-GRADE.
WHAT IS THIS??? THEY ARE REFUSING TO ACCEPT MY MONEY FOR A FULL RETAIL PURCHASE. THOUGHT THIS WAS AGAINST THE LAW TO REFUSE A CUSTOMER.( UNLESS IN DEFAULT OF CONTRACT.)
NOW THEY ARE GIVING ME 15 DAYS TO BUY OUT MY CONTRACT???
MAYBE WE ALL SHOULD FILE A CLASS ACTION SUIT AGAINST THEM……

By: Adrienne

Adrienne — Tue, 26 Aug 2008 17:56:40 +0000

Honestly, the customer service at Verizon Wireless is one of the worst I have experienced. The only thing the company cares about is the easiest and fastest way to make money. If they really thought about how they could help their customers instead of new ways to screw them over, they would be a much more successful company.

By: Bob Garrett

Bob Garrett — Thu, 21 Aug 2008 21:11:09 +0000

Very Very poor service
I purchased a new phone from Verizon Wiress and they added things to the new phone that i did nor ask for or wanted and I called and ask for credit for thing i did not want or ordered the cost was over $360.00 dollars they said no to the the credit so I ask for a Manager they where very rude and said it would take 45 mins. well it took over 75 mins. for them to take my call and they where very rude. THIS COMPANY DID NOT GIVE CUSTOMERS SERVICE AT ALL!
IN FACT THEY FLAT OUT RIPPED ME OFF!! I hear that AT&T GIVES GREAT SERVICE AND MUCH BETTER PHONES FOR ABOUT SAME COST

By: Austin

Austin — Wed, 25 Jun 2008 17:25:10 +0000

My dad has a corporate account with Verizon Wireless. He has about 20-25 lines on it. About 15 are just regular phones costing about $60 each a month, where as the other 10 are blackberries costing about $130 each per month. I had the Motorola Q which sucked, it froze up all the time and it had the shittest battery ever put in a phone. I purchased the extended battery for it which did no good. It was replaced once for freezing. It continued to do it everyday, sometimes more than once. For $300 the damn thing shouldnt freeze. I decided that i wanted a new phone that didnt suck so bad, so i went to VZW and they told me they wanted to replace it again, with another refurbished phone, which i have a huge problem with, considering the fact i bought a new phone, not a refurbnished one. Anyways, they told me it would be full retail for a new phone being that my term wasnt up yet. I said whatever and that i would pay the $300 for the new Blackberry curve that just recently came out. Being that i had the Q and a the voice and data plan with that, it needed to be changed for the blackberry voice and data plan. They wanted me to renew my contracrt for another 2 years, which means im getting a new agreement and a new plan. Why did i have to pay retail for the blackberry, and not the $160 or whatever it is on VZW’s website, when i basically got a new contract as well as a new phone? Then they had the nerve to charge me for an early upgrade fee, $20. So after all that shit i went through, i got my new blackberry, not a big deal, and not a lot of money, and im satisfied with it. MY girlfriend wants the new ENV 2, in which i wanted to get for her. I decided to call before i went to the store and wasted my time. My g/f’s plan isnt up either, but its still and ENV, just the new one, right? The VZW lady informed me that i would ahve to pay full retail for that as well, $320, thats more than my freaking blackberry. I asked her if i could use my corporate account to buy the phone and get my discount on the device, and she replied No, thats not possible. So they want to charge me more for an ENV than for a blackberry? I think thats hilarious, as well as un ethical. Im not a genuis but im not a complete idiot, why wouldnt they want to sell more phones, at a lesser price, than no phones at all? THe phones you and i both know dont actually cost $300 to make, much less for VZW to buy. They are making a ridiculous amount of money off the phones, and then the bullshited fees they charge for no reason, just because they can. Its basically because they are the best provider out there, they can screw all their customers over, because we will pay. How does it cost $20 to upgrade a phone? All they ahve to do it dial the *228 and the computer does it automatically. I am throughly disgusted with Verizon Wirelsss, and i hope nothing more than for them to see what they are doing, and look out for their customers, the people who make them possible. I shouldnt have to go through an act of congress just to buy a new phone. Im paying them for it, i dont expect it for free, jsut at a reasonable price, considering the fact i pay $130 just for one phone eachmonth. They just honestely piss me off, and i only wish there was another provider out there willing to provide customer service in a decent manner.

By: andy

andy — Thu, 01 May 2008 02:18:37 +0000

I just got home from the verizon store after an hour and the half trying to buy a new phone at a discount because the one i have doesn’t work right. They refused to let me pay the difference to get the phone i want. The store said i should call customer service and have them write that the phone switch was allowed with manager approval. I went back to the store and the manager bryan at the falls church store refused to let me change the phones. Apparently you only have 30 DAYS to change, otherwise you end up as the customer service rep. literally agreed with the word “screwed.” now i can’t do anything. I asked the verizon rep. if “so once the contract is signed and its passed the 30 days i’m screwed,” she responded YES. THANK YOU VERIZON FOR MAKE ME A SUCKER OUTTA ME.
WORST CUSTOMER SERVICE YET.

By: alexander310

alexander310 — Tue, 05 Feb 2008 07:32:55 +0000

I work for VZW. The way the treat their employees is horrible. Now is a ripe time for a union to come in if anyone knows how to contact one. I saw an email where management sent that said, please refrain from using words like wonderful and great when reporting an employees performance. We do not want to encourage employees for a job they are supposed to be doing.

The supervisors are told to score down so that employees do not receive high ratings so they dont qualify for higher raises.

Anybody know of anyone hiring?

By: bob nelson

bob nelson — Mon, 01 Oct 2007 15:31:23 +0000

You are all crazy. CDMA is by far the best technology to use. More people can use the network at one time because more channel availability is there. Less dropped calls because of the soft-hand-off technology!!! GSM is known for dropped calls. More of the world is changing to CDMA and it will be increasing year after year.
Now, for the Verizon Wireless haters out there, bah!!! How can you expect to get everything for free and still be a part of the best network? If you don’t pay for the service and don’t pay for the phones, how can they spend money on making their network even better? Are they the cheapest, no. But they spend aver $4 Billion a year on their network and it shows. Try using your Cingular phone everywhere that my Verizon phone will. I will gladly take that challenge any time, any day, anywhere!!!

By: Sean Foley

Sean Foley — Sat, 04 Aug 2007 21:24:42 +0000

There are not too many options for consumers who are shopping for wireless service these days… but any option is better than Verizon! Please do not give you money to them, you’ll be sorry.

I recently got a broadband card with Verizon for my laptop pc. I didn’t know if it was going to work where i would be using it so i asked the sales rep a lot of questions about their return policy. He assured me that I would not have to pay a dime it i bought it back within 30 days. The signal strengh wasn’t what i thought it was going to be so i returned it a couple days before my “Test Drive” expired.

A month later I got a bill. I called the customer service line and they told me i should go into the store. I went into the store and the rep there told me that a mistake had been made but i was corrected now and i was good to go.

another month went by and i got another bill. I went in again and they told me that they had made another mistake, but i would definitely have to pay for my first 30 days ($89). I was very upset because I talked a lot with the sales rep before i signed up and he said i wouldnh’t have to pay anything.

The store manager said if i had taken my service to another carrier then there would be no charge but since i simply cancelled it they are charging me for the first month.

So if i cancel have to pay, but if i bring my money to their competitors then i’m rewarded for that. Fine, Verizon i will do that. My cell phone service is expiring with tmobile in a couple months and i had planned to bring it to Verizon but now i am spared the nightmare of giving any more of my money to this company. They got my $89 but that’s all they’ll get and I will make sure anyone I talk to knows to stay away from this company.

you should too.

By: msmobiles.com - Verizon Wireless refuses to sell Motorola Q to existing customers

Sun, 20 May 2007 07:07:41 +0000

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